How to Order
Welcome to Kinko Music!
This page is for those who can't come to our shop in Kyoto.
So we will inform you about our internet sales.
The products on this website can be purchased with the exception of some products,
so please feel free to contact us.
For customers visiting our rock store for sightseeing/travel:
We are a registered tax-free store.
To be exempt from Japanese consumption tax (10%), you must have a passport.
Please be sure to bring it with you.
Tax exemptions are limited to 500,000 JPY per day. We will also send purchase record information online to the National Tax Agency to check whether you can make a purchase.
How to order in Japan
**If you live in Japan and want to ship within Japan
First of all, please be sure to fill in the product number, product name, and your contact information from the question page at the bottom of the homepage and send us a message.
After confirming that the product is in stock, please place an order directly from the order column on the product page you wish to purchase.
The only payment methods are bank transfer, cash on delivery, credit card cash on delivery and convenience store payment.
How to order outside Japan
**If you live in Japan and want to ship within Japan
First of all, please be sure to fill in the product number, product name, and your contact information from the question page at the bottom of the homepage and send us a message.
After confirming that the product is in stock, please place an order directly from the order column on the product page you wish to purchase.
About product【Pre-Order/HOLD】
Pre-order and HOLD are not available for FSR products.
Please contact us by email after being posted on the website.
If there is no reply from the customer, HOLD will be automatically canceled. Also, please note that the contents of the business negotiations will also be invalid.
About Payment
Payment methods in Japan are cash, major credit cards, PayPay, auPay, AirPay, MelPay and Alipay.
Payment from outside of Japan can only be made through PayPal. PayPal transactions are subject to additional fees.
Only email addresses verified by PayPal will be accepted. Products can only be delivered to the address registered with PayPal.
About Delivery (Shipping)
We ship to all countries in the world, except for some countries. The shipping companies are DHL and EMS.
We set the shipping fee by weight and size for each instrument, so we will give you a quote when you contact us.
Shipping fee example:
120cm March — including insurance fee, packaging fee.
For example electric guitars: Stratocaster, Jazzmaster etc.
Customers are responsible for customs duties, tariffs and taxes. Please check the customs rules in your country before ordering.
About Packing
We ship guitars and effectors all over the world. We take great care in packaging our instruments.
In the case of a guitar, it is usually packed in a cardboard box with cushioning material, and then in the original cardboard box.
Please note that there may be cases where the outer packaging is slightly damaged during shipping, but the product itself is protected.
Shipping Insurance
Each shipment is insured. Please check the condition of the instrument within 2 days of arrival and contact us immediately if there is a problem.
About Bundled Shipping
If you purchase multiple items, they can be shipped together. Alternatively, we can send strings and accessories together in the gaps in the package.
About the Invoice
Our invoice is based on your purchase amount. We do not falsify invoices or receipts, so please do not inquire about it.
About Tax
Sales prices on our website include Japanese consumption tax. For customers living in Japan, the sales price will be as shown.
If you are ordering from overseas, Japanese consumption tax will be exempted. Customs duties and taxes may be charged in your country.
Return Policy
All of our guitars, effectors and amplifiers are recorded with photos and videos so that customers can feel at ease before purchasing.
If there is a problem with the product, please contact us within 24 hours and file a complaint with the shipping company.
Regarding returns, products shipped overseas are sold as “as is” even if the product is brand new.
Notices:
If you cancel your order after it has been shipped, or if you refuse or do not agree to pay the customs duty upon arrival, your package may be returned to Japan.
The product will be handled under the contract with the shipping company, and the customer will be responsible for shipping costs.
SALES POLICY
We kindly ask that you read carefully the precautions regarding payment, delivery, packaging, returns, invoices, taxes, etc., and only those who can accept them can contact us.